Strictly No Refund for "Change of Mind"

We enforce a strict "No Refund / No Return" policy for change of mind, incorrect scent or variant choices made by the buyer, or cancellations requested once the parcel has been scheduled for pickup or handed over to J&T Express.

Eligible Replacement for Damaged & Leaking Items

• We accommodate "item replacements (Change Item)" exclusively for products that arrive broken, severely deformed, compromised, or leaking due to courier transit handling.
• In-transit damages are resolved via direct product replacement of the affected item; monetary refunds are not issued.

Mandatory Unboxing Video Requirement

• To validate courier claims with J&T Express, an "uncut and unedited unboxing video" is strictly mandatory.
• The recording must capture the fully sealed outer package, the "legible J&T Express waybill/tracking sticker", and the immediate unboxing showing the damaged or leaking bottle.

48-Hour Reporting Window

• Any report must be submitted to our official support channels within "48 hours" of the official "Delivered" timestamp on the J&T Express tracking portal. Requests filed past this window will not be entertained.