Shipping policy

Shipping and Delivery Timelines (J&T Express)

  • All standard shipments are fulfilled via our logistics partner, J&T Express.
  • Standard transit lead times upon courier pickup and dispatch are:
    1. Metro Manila: 2 to 3 business days
    2. Provincial Areas: 3 to 7 business days
  • A J&T Express tracking number is provided upon dispatch so customers can monitor parcel movement directly via the J&T mobile app or website.
  • Madre De Cacao Philippines is not liable for transit delays caused by severe weather, natural calamities, regional hub backlogs, holidays, or incorrect recipient details.